Policies
Cancellations,
Shipping, Returns and Exchanges
Cancellation Policy
Regular delivery items: From the time you place your order, you have 24 hours to cancel your AMAI UNMEI order for a full refund. After
24 hours, your order is processed,
and cancellation of the order is no longer possible. If you need to cancel your order after the 24-hour period, please refer to the returns and exchanges section below.
Expedited delivery items: From the time you place your order, you have until the item is shipped to cancel your AMAI UNMEI order for a full refund. **This can be less than 24 hours. A
fter your item is shipped, cancellation of the order is no longer possible. If you need to cancel your order after the item has been shipped, please refer to the returns and exchanges section below.
Shipping Policy
Shipping costs will be based on the overall weight of your package. The shipping is calculated before you complete your order. Amaiunmei.com ships via USPS, standard or expedited shipping. Standard orders will ship USPS Priority Mail on business days, within 3 days - 2 weeks of receipt of your order, unless otherwise marked on backorder or preorder. Expedited orders will ship USPS Express within 1-5 business days. If an item you ordered happens to be out of stock, you will be notified within 48 hours. Amaiunmei.com sends all orders from its headquarters in Portland, Oregon, USA.
14-Day Return/Exchange Policy
AMAI UNMEI
takes pride in offering only the highest quality merchandise. If you are not completely satisfied with your purchase, please return the unused item in its original condition within 14 days from the order date to receive a full refund, minus shipping and handling costs. Please return items with original tags still attached, and in new, unworn condition. You will receive an email once your return has been received and processed. All sale merchandise purchases are final and not returnable.
To return/exchange your item, please:
1. Pack the merchandise in the appropriate packaging.
2. Email us at
returns@amaiunmei.com
, or call 866-899-8081 during regular business hours to acquire your Return Merchandise Authorization Number.
3. Complete the Return/Exchange Form that was included in your order, and include the RMA#.
4. Please indicate the RMA# on the outside of your shipment to ensure correct processing. Please insure all items to ensure safe and successful delivery. Getting a tracking number is recommended.
5. You will be notified by email once your return/exchange has been processed. If it is an exchange, you will receive another email with the new tracking number when your order ships.
Send all returns or exchanges to:
AMAI UNMEI LLC
Returns Department
4701 SE 24th Ave Ste. 2B
Portland, OR 97202
If you have any questions, please call us at 866-899-8081, Tuesday -Friday, 10 a.m. to 4 p.m. PST.
You may also email any questions to
returns@amaiunmei.com
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